Refund policy

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We want you to be happy with your purchase from {{ shop_name }}. Please review our return and refund policy below.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, unworn, and in the same condition that you received them, with original tags and packaging whenever possible.

How to Start a Return

To start a return, please contact us at {{ email }} with your order number and the reason for the return. We will provide instructions for returning your item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable time. Please note that your bank or card issuer may take additional time to post the refund to your account.

Exchanges

If you need a different size or item, please contact us at {{ email }} and we will do our best to help arrange an exchange, subject to availability.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as masks or other items that come into direct contact with the skin) may not be eligible for return once opened or used, except in cases of a manufacturing defect.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at {{ email }} as soon as possible with photos of the issue so we can make it right.

Questions

If you have any questions about our Refund Policy, please contact us at {{ email }}.